24 CustomsPty Ltd

Customs cleared.
Around the clock.

Licensed Australian brokers clearing sea, air and express freight 24/7 — quarantine accredited and always on the end of the phone.

Licensed brokers Quarantine accredited 24/7 urgent line No hidden fees

Every step of the border, handled

One team manages your cargo's whole journey through Australian customs and biosecurity.

Shipments shouldn't keep you up at night.

We're awake so you don't have to be. Urgent jobs are answered at any hour by a broker — not a voicemail — and worked immediately.

24 Customs brokers meeting with clients in the Sydney boardroom

Boutique attention.
Around-the-clock capability.

24 Customs is an Australian-owned brokerage built on 20+ years at the border. We stay deliberately small — your broker knows your business, your suppliers and your product line.

  • Fully integrated with Australian Border Force systems
  • Written advice on classification, FTAs and duty savings
  • Fixed quotes before any work begins
  • 中文服务 — bilingual documentation and support
Why importers choose us

Questions importers ask us

The ones that come up on almost every job — terms, GST, and what you need before the goods ship.

Why should importers avoid DDP terms?

Under DDP terms, the overseas supplier controls the import declaration and may be treated as the importer. Any Australian import GST paid may not be recoverable, increasing the overall landed cost.

DDP shipments may also carry greater compliance risks because the Australian buyer has limited visibility over the declaration. If the importer details, goods description or supporting documents are unclear, the shipment may be more likely to be held for review by the Australian Border Force or the Department of Agriculture, Fisheries and Forestry.

What is GST deferral, and what are the pros and cons?

Pros: Import GST is deferred and reported through the BAS instead of being paid at the border, which can significantly improve cash flow.

Cons: Businesses participating in the Deferred GST Scheme must lodge their BAS monthly rather than quarterly, which may increase administrative and accounting requirements.

Can I import this product, and what documents are required?

Import requirements depend on the product, its materials, country of origin and intended use.

Most biosecurity requirements can be checked through BICON, while prohibited or restricted goods can be checked on the Australian Border Force website. Some products may require permits, certificates, treatment records, manufacturer declarations or other supporting documents before shipment.

How much does customs clearance cost in Australia?

Brokerage fees depend on the shipment type — sea or air, single or mixed consignment, and whether quarantine processing is needed. We quote a fixed fee before work begins, with no hidden charges. Duty and GST are separate government charges based on your goods; see our guide to import duty and GST for how they are calculated.

How long does customs clearance take?

With complete documents, most clearances are lodged before the goods arrive and released on arrival. Delays almost always trace to missing or incorrect documents — a missing packing declaration, an incomplete commercial invoice — or to inspections directed by Customs or Biosecurity. We check documents in advance to keep clearance off the critical path.

News and guides

Plain-English explainers on duty, biosecurity and the paperwork, from the brokers who lodge it daily.

Get a quote on your shipment today

Tell us what's moving and where it's from — we'll come back with a clear, fixed price. Usually within the hour in business time.

Sydney (Head Office)

Unit 11, 161 Manchester Rd, Auburn NSW 2144

Brisbane Branch

L18, 324 Queen Street, Brisbane QLD 4000

info@24customs.com.au